Question 1

Why choose Amar Gems over a big brand?

Accepted Answer

With a legacy rooted in 1977, Amar Gems offers something many big brands simply can’t. You can deal directly with the owner, not just a salesperson. Our in-house team handles everything from crafting to stringing, and we're with you long after your purchase for alterations, repairs, and resizing. It's a relationship, not just a transaction. With a legacy rooted in 1977, Amar Gems brings decades of trusted expertise and the kind of personalised attention you rarely find at larger stores.

Question 2

Do You Have a Physical Store?

Accepted Answer

Yes, we have a physical store located in Colaba, Mumbai, at Metro House, near Regal Cinema, Maharashtra - 400001. You are welcome to visit us and explore our jewellery collection in person.

Question 3

Is Amar Gems Jewellery Made of Pure Silver and Gold?

Accepted Answer

Yes, our jewellery is crafted using genuine 925 Sterling Silver, one of the highest-quality jewellery-grade silver standards used worldwide. In gold, we have pieces in 14-Karat and 18-Karat Gold. Every piece is hallmarked to ensure authenticity, purity, and lasting quality.

Question 4

Are Your Gemstones Natural?

Accepted Answer

Yes, we deal only in 100% natural gemstones sourced from trusted suppliers across the globe. Each gemstone is carefully selected for its beauty, authenticity, and quality.

Question 5

Do You Provide Certificates?

Accepted Answer

Yes, IGI-certified jewellery pieces are clearly mentioned in the product title. For other jewellery pieces, we provide an in-house authenticity guarantee card, and third-party lab certification can also be arranged upon request for an additional charge.

Question 6

Will My Jewellery Look the Same as Shown on the Website?

Accepted Answer

Yes, we make every effort to ensure our jewellery looks as accurate as possible in our website photos and videos. Most of our product images and videos are captured directly on mobile phones using raw, unedited footage to show the jewellery in a natural and realistic way. However, slight variations may still occur due to lighting, screen settings, and the natural characteristics of gemstones.

Question 7

What If I Don’t Know My Ring Size?

Accepted Answer

No worries! You can easily find your perfect fit using our detailed Ring Size Guide, which includes simple measurement instructions and international size conversions for your convenience. For the most accurate sizing, we always recommend getting your ring size checked at a local jeweller before placing your order. If you still need assistance, our team will be happy to help you choose the right size.

Question 8

Can I Customize a Design?

Accepted Answer

Absolutely! We specialize in bespoke jewellery and can create personalized designs based on your ideas, inspirations, or requirements. Simply contact us on WhatsApp to begin your custom jewellery journey.

Question 9

Can I Exchange a Custom-Made Piece?

Accepted Answer

As custom-made and personalized jewellery pieces are specially crafted according to your preferences, they are not eligible for exchange or return. We recommend reviewing all design details carefully before approval.

Question 10

How Long Does Shipping Take?

Accepted Answer

Once an order is placed, it is usually processed and dispatched within 2 business days. Delivery within India generally takes 4-7 business days after dispatch, while international orders may take around 7-15 business days depending on the destination and customs process. Please note that the business days mentioned above do not include Sundays and festive holidays.

Question 11

Do You Ship Internationally?

Accepted Answer

Yes, we proudly ship our jewellery worldwide through trusted courier partners such as UPS to ensure safe and reliable delivery. Every international order is securely packed with great care so your jewellery reaches you safely and in perfect condition.

Question 12

Is My Shipment Insured?

Accepted Answer

All international shipments are automatically insured for added protection. For domestic orders, shipment insurance can be selected during checkout for a small additional fee.

Question 13

Can I Cancel My Order?

Accepted Answer

Yes, orders can be cancelled before they are shipped by contacting us at amargems77@gmail.com or +91 98920920683. Once the order has been dispatched, cancellations are not possible.

Question 14

Can I Exchange an Item If I Change My Mind?

Accepted Answer

Exchange requests are only considered in genuine cases where there is an issue with the product received. Requests must be made within 48 hours of delivery, and the jewellery must be unused, in its original condition, accompanied by the receipt, and returned in its original packaging. Please note that products showing signs of wear, damage, alteration, or improper handling will not be eligible for exchange. Return shipping costs involved in the exchange process will need to be borne by the customer.

Question 15

What If I Receive the Wrong or a Damaged Product?

Accepted Answer

We carefully inspect every order before dispatch to ensure it reaches you in perfect condition. In case you receive a wrong or damaged item, please contact us at amargems77@gmail.com or +91 9920920683, and our team will assist you promptly.

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